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Do
you have a high revenue, high client satisfaction, high returner rate spa?
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Are
your staff motivated, efficient, & technically effective? is their
customer care service reflecting your required standards?
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Does
your spa have a unique treatment menu, design, or USP, such that the
media want to continually promote you? Do your Sales &Marketing teams know how to
promote you to best effect?
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Do
your retail products add significantly to the guest experience, and
generate significant income?
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Are
you tied to a product house using you as a platform for their own
promotion, where you could be offering a wider range of products
better suited to your clients?
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Do
you need an experienced, independent spa professional with global
recognition, 20 years of spa, treatment, theoretical knowledge
and spa experience to take you through the maze
of treatments and services?
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Does
you spa manager need to upgrade their game - or to be taught the next
steps in readiness for career development?
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Are
your standards of delivery, and customer care reflecting your best
aspirations, and your hotel? Are they high enough, and of a consistent
standard?
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Is
your spa a 'stand alone' service within your hotel - do you need help with
integration and cross-pollination of services?
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Are
the monthly reports of value to your spa manager, and the general Manager?
do they really reflect the business, and give you the information you
need?
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